Privacy Policy

At Graphix Factory, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data. By using our website, https://graphixfactory.shop, you agree to the practices described in this policy.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

  • Personal Information: This includes your name, email address, shipping address, phone number, and payment information, which is necessary to process your orders and provide customer service.
  • Non-Personal Information: This includes browsing data, such as IP address, browser type, and device information, which helps us improve your experience and enhance our website's performance.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To fulfill your order, manage shipping, and handle returns or exchanges.
  • Customer Service: To respond to inquiries, resolve issues, and improve customer satisfaction.
  • Marketing: To send you promotional emails, newsletters, or updates about new products or services, provided you have opted in.
  • Website Improvement: To analyze trends, enhance the user experience, and troubleshoot technical problems.

3. How We Protect Your Information

We use industry-standard security measures to protect your personal data. All payment transactions are processed through secure third-party gateways like PayPal, Shop Pay, and other trusted payment providers. Your payment information is encrypted and stored securely. We do not store credit card details on our servers.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device to help us track your activity, remember your preferences, and improve the functionality of our site. You can manage your cookie preferences through your browser settings.

5. Third-Party Services

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party partners who assist us in processing payments, delivering products, or improving our website. These third parties are obligated to protect your data and use it solely for the purposes for which it was shared.

6. Your Rights and Choices

  • Access and Update: You have the right to access and update the personal information we hold about you. To do so, contact us at support@graphixfactory.shop.
  • Opt-Out: You may choose not to receive marketing emails from us by clicking the "unsubscribe" link in any of our promotional emails.
  • Data Deletion: If you wish to delete your account or request that we remove your data, please contact us via email.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on this page, and the “Last Updated” date at the bottom of the page will be revised accordingly.

9. Contact Us

If you have any questions about this Privacy Policy or need further assistance, please contact us at: